Elements and Performance Criteria
- Assist repairers with service or repair work
- Provide technical guidance, appropriate to skill level and need, to repairers when determining repair or service needed
- Use repairers with appropriate advanced technical competency as point of reference when required
- Provide technical assistance to repairers when needed to identify any difficult faults
- Provide assistance to repairers during work completion, when needed, to ensure technical requirements are met
- Recognise potential faults before they develop and take precautionary steps to prevent them
- Address problems arising from repair procedure appropriately during course of repair
- Provide technical information to repairers
- Make appropriate technical information available to repairers when needed
- Communicate current and relevant technical information to all repairers
- Show repairers where information can be found and how to access, interpret and apply it when required
- Access a range of information sources through an established network when required